Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your first subscription payment
• You are a first-time subscriber (applies to first purchase only)
• You provide a valid reason for the refund request
• Your account has not been suspended for policy violations

2. Refund Process

3. Refund Timeline

• Request received: Within 24 hours - Acknowledgment email sent
• Verification: 1-2 business days - Eligibility checked
• Approval: Same day - Refund initiated
• Bank processing: 5-7 business days - Money credited to your account

4. Non-Refundable Situations

5. Subscription Cancellation

To avoid future charges:

• Cancel your subscription anytime through Account Settings
• Cancellation takes effect at the end of current billing period
• You retain access until subscription expires
• No refund for unused time in current period (unless within 7-day window)

6. Auto-Renewal Refunds

If your subscription auto-renewed unexpectedly:

• Contact us within 48 hours of renewal charge
• We'll review on a case-by-case basis
• Refund may be provided if you haven't used the service after renewal

7. Technical Issues

If you experienced technical problems preventing service use:

• Contact support immediately
• We'll first attempt to resolve the issue
• If unresolved, we may offer a refund or account credit
• Provide details of the technical issue encountered

8. Payment Gateway Refunds

• All refunds processed through Razorpay payment gateway
• Refund credited to original payment method used
• Processing time depends on your bank
• Contact your bank if refund doesn't appear within 7 business days

9. Partial Refunds

We do not offer partial refunds for:

• Unused portions of subscription
• Features you didn't use
• Content you didn't access

Exception: Within the 7-day money-back guarantee period, you receive a full refund regardless of usage.

10. Refund Request Information

When requesting a refund, please provide:

• Your registered email address
• Date of subscription purchase
• Transaction ID from payment confirmation email
• Brief reason for refund request

11. Contact for Refunds

To request a refund:

• Email: info@quickexamsupport.com
• Subject Line: "Refund Request - [Your Email]"
• Response Time: Within 24 hours
• Support Hours: Monday-Saturday, 9 AM - 6 PM IST

12. Alternative to Refund

Before requesting a refund, consider:

• Account Credit: We can convert your subscription to account credit for future use
• Pause Subscription: Temporarily pause instead of canceling
• Technical Support: We can help resolve any issues you're facing

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